Privacy policy
Hilogisticz REMOVAL SERVICES LTD
Privacy Policy
Woolwich, London SE18 | Serving London, Kent, Essex & UK-wide
Version 2.0 · 6 July 2026
This Privacy Policy explains how Hilogisticz Removal Services Ltd (“we”, “us”, “our”) collects, uses, shares and protects your personal data when you obtain a quotation, make a booking, use our website, or otherwise interact with us. We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.
1. Who We Are (Data Controller)
Hilogisticz Removal Services Ltd is the “controller” responsible for your personal data.
- Registered / trading address: 1 Ellington House, Woolwich, London SE18
- Company number: 13505688
- Email:[email protected]
- Telephone: 07379 004538
2. The Personal Data We Collect
Depending on how you interact with us, we may collect and process the following categories of personal data:
- Identity data: your name and, where relevant, the names of others present at the move.
- Contact data: your billing address, collection and delivery addresses, email address and telephone number(s).
- Booking and move data: the details you provide to obtain a quotation, including inventory or volume of goods, move date, access details, and any additional services selected.
- Transaction and payment data: records of the services you have purchased and payments made. Card payments are processed by our payment provider; we receive confirmation of payment and limited details (such as the last four digits and card type) but we do not store full card numbers.
- Communications data: emails, messages, call notes and correspondence with us, including complaints or feedback.
- Technical and usage data: IP address, browser type, device information, and information about how you use our website, collected through cookies and similar technologies.
- Marketing data: your preferences for receiving marketing and your communication preferences.
We do not routinely collect special category data (such as health data). Please do not send us sensitive personal data unless it is necessary for your move (for example, where access arrangements relate to a disability), in which case we will handle it with appropriate care.
3. How We Collect Your Data
- Directly from you — when you request a quotation, make a booking, contact us, or respond to a survey or review request.
- Automatically — through cookies and similar technologies when you use our website.
- From third parties — such as our payment provider (payment confirmation), or referral partners and review platforms where you have engaged with them.
4. How and Why We Use Your Data (Purposes and Lawful Bases)
We only use your personal data when the law allows us to. The lawful bases we rely on are:
| Purpose | Lawful basis |
|---|---|
| Provide a quotation and respond to your enquiry | Steps taken at your request before entering a contract |
| Process your booking, take payment and deliver the removal services | Performance of a contract with you |
| Manage our relationship, including move notifications and handling complaints | Performance of a contract; our legitimate interests in running our business |
| Keep records and accounts, and comply with tax, legal and regulatory obligations | Compliance with a legal obligation |
| Improve our website and services, prevent fraud and ensure security | Our legitimate interests |
| Send marketing and request reviews | Consent, or our legitimate interests where permitted |
Where we rely on legitimate interests, we have balanced those interests against your rights. You can ask us about this balancing exercise at any time.
5. Marketing and Your Choices
- We may send you information about our services where you have consented or where the law otherwise permits. You can opt out of marketing at any time by using the unsubscribe link in our emails or by contacting us.
- Opting out of marketing does not stop us sending you service messages necessary to fulfil your booking (such as confirmations or updates about your move).
7. International Transfers
We aim to keep your personal data within the UK. Where any provider processes your data outside the UK, we will ensure an appropriate safeguard is in place — such as an adequacy decision or the International Data Transfer Agreement / UK Addendum to the EU Standard Contractual Clauses — so that your data receives an equivalent level of protection.
9. How Long We Keep Your Data
We keep your personal data only for as long as necessary for the purposes for which we collected it, including to satisfy legal, accounting or reporting requirements. In general:
- Booking and transaction records: typically retained for 6 years after the end of our relationship, to meet tax and legal requirements and to handle any claims.
- Quotation enquiries that do not become bookings: typically retained for 12 months and then deleted or anonymised.
- Marketing data: retained until you opt out or withdraw consent, after which we suppress your details to honour your choice.
10. How We Protect Your Data
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration. These include access controls, secure storage, use of reputable payment and IT providers, and staff confidentiality obligations. No method of transmission over the internet is completely secure, but we take reasonable steps to safeguard your information.
11. Your Rights
Under data protection law you have the following rights, which you can exercise free of charge in most cases:
- Access — to request a copy of the personal data we hold about you.
- Rectification — to ask us to correct inaccurate or incomplete data.
- Erasure — to ask us to delete your data in certain circumstances.
- Restriction — to ask us to limit how we use your data in certain circumstances.
- Portability — to receive certain data in a portable format, or have it transferred to another controller.
- Objection — to object to processing based on legitimate interests, and to object to direct marketing at any time.
- Withdraw consent — where we rely on consent, you can withdraw it at any time, without affecting earlier lawful processing.
To exercise any of these rights, please contact us using the details in clause 1. We will respond within one month, although we may extend this for complex requests and will tell you if we do. We may need to verify your identity before acting on a request.
12. Children
Our services and website are intended for adults. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will take appropriate steps to delete it.
13. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites, and we encourage you to read their privacy notices.
14. Complaints and the ICO
If you have any concern about how we handle your personal data, please contact us first so we can try to resolve it. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection, at www.ico.org.uk or by calling its helpline.
15. Changes to This Policy
We may update this Privacy Policy from time to time. The current version, with its effective date, will always be available on our website. Where changes are significant, we will take reasonable steps to bring them to your attention.
16. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at [email protected], by phone on 07379 004538, or by post at 1 Ellington House, Woolwich, London SE18.
